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The SPA by Spa'logy

The SPA by Spa'logyThe SPA by Spa'logyThe SPA by Spa'logy

(780) 962-5958

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  • More
    • Home
    • MOTHERS DAY
    • Massage Therapy
      • Direct Billing
      • Therapeutic & Deep Tissue
      • Relaxation & Hot Stone
      • Pregnancy Massage
      • Couples Massage
      • Foot Massage
      • Raindrop Therapy Massage
    • Spa Services
      • Body Treatments
      • Dermaplaning
      • Eminence Facials
      • Waxing
      • Lash Extensions & Lifts
      • Manicures & Gel Nails
      • Pedicures
      • Princess Services
    • Online Booking
    • Packages
      • Packages
      • Packages for 2
      • Group Booking
      • Christmas Specials
    • Contact Us
    • The SPA Policies
    • BLOG
    • BUY GIFT CARDS
    • ONLINE STORE

(780) 962-5958

The SPA by Spa'logy

The SPA by Spa'logyThe SPA by Spa'logyThe SPA by Spa'logy
  • Home
  • MOTHERS DAY
  • Massage Therapy
  • Spa Services
  • Online Booking
  • Packages
  • Contact Us
  • The SPA Policies
  • BLOG
  • BUY GIFT CARDS
  • ONLINE STORE

Cancelations, Rescheduling & No-show Policy


We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honoured:

Twenty-four hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. 24 hours applies to a single appointment, 48 hours applies if its 2 appointment and 72 hour cancelation policy applies to 3 or more appointments. If you are unable to give us advance notice, you will be charged the full amount of your appointment. This will be charged to your credit card on file or if you prepay for your appointments, it must be paid for before you can schedule another appointment. Gift certificates will be voided in lieu of the fee. If appointment was booked less than 24 hrs before service, the policy still applies, therefore any cancellations after the booking would result in having to pay for the missed appointment.


No-Shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged in full for their missed appointment.


Late Arrivals

If you arrive late, your session will be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your technician will then determine if there is enough time remaining to start a treatment. Regardless of the length of the service actually given, you will be responsible for the “full” service. Out of respect and consideration to your technician and other customers, please plan accordingly and be on time.


Rescheduling

If you cancel and rebook less than required notice, the cancelation policy still applies. Any changes to our your original booking, such as changing the time or date is considered a cancelation and the full amount will be charged.


COVID SYMPTOMS

If you are experiencing any COVID like symptoms, we ask you to stay at home and cancel your appointment immediately as you begin symptoms. We are willing to waive the cancelation fee, if you cancel your appointment with a minimum of 2 hours notice. If you show up to the appointment, showing any COVID like symptoms, you will be asked to leave immediately and pay for the appointment. There is no reason to show up to a booked appointment sick, so we feel this is a fair policy. 


**This policy applies to all services**

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